BUSINESS TO BUSINESS B2B SUPPORT REPRESENTATIVE - Carlstadt New Jersey

Company: WheelerShip
Location: Carlstadt, New Jersey
Posted On: 11/13/2024

Benefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offParental leaveVision insuranceJob Summary:WheelerShip is looking for a Business to Business (B2B) Support Representative to join our team! This person will be responsible for facilitating orders in our busy wholesale department, in addition to maintaining gold-standard account relationships, effective communication, efficient order taking, and sales strategies. The Business to Business (B2B) Support Representative will work as part of the Customer Experience team to achieve sales targets and provide exceptional customer experience.Responsibilities:Customer Outreach:Enthusiastically reach out to potential, new and existing customers coming in through our B2B database to close orders at maximum values, process payments, and ensure order fulfillment to our Service Level Agreement (SLA)Field Inbound Customer Communications - Answering incoming sales calls and emails to facilitate sales, answer questions, and build strong relationships.Pipeline Management:Maintain and update the database with accurate and timely information regarding sales activities, prospects, and customer interactions.Target Achievement: Meet and exceed monthly, quarterly, and annual sales targets.Cross-Team Collaboration: Work with the marketing team to develop and implement effective marketing tactics to address the needs of customersCustomer Feedback: Gather and relay customer feedback to relevant departments to improve products, services, and customer experience.Requirements:Associate degree, or equivalentExperience: Entry-level to 2 years of experience in customer service, sales, or a similar role.Excellent written and verbal communication skillsExcellent phone etiquette and active listening skills.Computer literate with proficiency in CRM software and Microsoft Office Suite.Ability to work both independently and as part of a team.Excellent organizational and time-management skills.Persuasive and goal-oriented.Knowledge of sales techniques and principles preferredAutomotive experience a plusShift is Monday - Friday 8:00am - 5:00pmAbout WheelerShip: As a leading e-commerce retailer/distributor of replacement automotive wheels, parts and accessories, WheelerShip has been providing quality, affordable solutions for drivers since 2010. We are committed to providing superior quality products and unparalleled customer service in all aspects of our business. Our employees enjoy a work culture that is built on our core values: integrity, honesty, accountability, empathy, and (of course) fun!WheelerShip is an equal opportunity employer. We are proud to celebrate diversity and are committed to creating an inclusive workplace where different perspectives and experiences are valued.Job Type: Full-timeHourly: $16 - $18/hourBenefits:401(k)401(k) matchingDental insuranceHealth insuranceOn-the-job trainingPaid time offParental leaveProfessional development assistanceReferral programVision insuranceExperience level:Entry-level to 2 years of experience in a customer service, sales, or similar roleShift:9-hour shift, with 1-hour unpaid lunchDay shiftWeekly day range:Monday to FridayWork setting:In-personOfficeRemoteWork Location:Akron, OH 44306 (In-person)Carlstadt, NJ 07072 (In-person)New York (Remote)Illinois (Remote)Reliable transportation for in-person required More...

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