Care Operations Manager - Newark New Jersey

Company: VirtualVocations
Location: Newark, New Jersey
Posted On: 01/22/2025

A company is looking for a Manager, Care Operations.



Key Responsibilities:

Lead and support a team of up to 18 agents to achieve customer service excellence
Coordinate with various departments to ensure seamless operations and enhance customer experience
Assist in recruitment, training, and development of team members to build high-performance capabilities


Qualifications:

Minimum of 3-6 months as an SCC internally
Strong understanding of customer service principles and practices
Familiarity with customer service software and CRM systems; Zendesk experience is a plus
Ability to motivate and lead a team towards high performance
Experience in delivering training sessions for new agents More...

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