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General Manager - Paterson New Jersey
Company: Tbwa Chiat/Day Inc
Location: Paterson, New Jersey
Posted On: 01/23/2025
Green Thumb is proudly on a mission to promote well-being through the power of cannabis. We are looking for a General Manager at RISE Dispensary to lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. All dispensary activities related to the customer journey, inventory operations, safety & compliance, and team member experience are under your direction. With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager's leadership. The General Manager serves as an ambassador in delivering lasting social change in our communities.Key Responsibilities - Drives Results: Challenges and inspires a team to exceed results expectations. Consistently executes against company strategy, state regulatory requirements and local operations plans.
- Adapts to Change: Communicates the "why" to the team and aligns them with the Green Thumb's Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.
- Business Insight: Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating into behaviors and actions for the team.
- Customer Focus: Leverages data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.
- Collaborates: Speaks to people, with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams in-the-know.
- Values Differences: Prioritizes building diverse teams with a variety of experiences, perspectives, backgrounds and skills. Serves as role model for fostering an environment where differences are encouraged, valued, and supported.
- Develops Talent: Places a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle and team's engagement and professional development.Operations
- Deliver direction, oversight, and execution of all dispensary operations. Ensure the dispensary is compliant with security, inventory, and local and state regulations.
- Drive revenue and profit through effective execution of programs, initiatives, and regionalized instore promotions.
- Oversee and manage quality product inventory, financial records, and Seed to Sale compliance.
- Maintain and enforce cash management handling protocols and daily reconciliation.
- Manage effective order & expense management processes aligned with store budgets.
- Conduct monthly audits and scorecard business reviews to identify operational inefficiencies and process improvement opportunities.People Management
- Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
- Inspire a culture of engagement and performance through coaching, feedback, and recognition.
- Motivate dispensary team to exceed revenue targets and key metrics, emphasizing team member behaviors, service techniques and product knowledge.
- Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
- Develop Leader and Team Member talent and effectively address performance issues on a timely basis.
- Regular, dependable attendance and punctuality.
- Perform other duties as needed.Qualifications
- Bachelor's degree or comparable business experience.
- At least five years in a supervisory or management role in a retail setting, specifically with POS business operations.
- Cannabis experience preferred.
- Inventory control experience is required.
- Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs.
- Must have reliable, responsible, and dependable attendance.
- Must be 21 years or older.
- Must pass any and all required background checks.
- Must possess a valid driver's license or state ID.
- Must be and remain compliant with all legal and company regulations for working in the industry.
- Must understand and comply with the rules, regulations, policies, and procedures of Green Thumb.
- Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.Skills
- Must be proactive, with a strong work ethic, attention to detail, and strong communication and leadership skills.
- Meet timelines consistently and be able to work under pressure effectively.
- Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
- High interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
- Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
- Adapts and thrives in a demanding, fast-paced environment.
- Possesses a high level of critical thinking.
- Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
- Ability to resolve conflict, handle employee and customer complaints, and settle disputes.Working Conditions
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