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Contract Mobility / Mobile Device Administrator - East Rutherford New Jersey
Location: East Rutherford, New Jersey
Posted On: 01/24/2025
<span><span style="color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;">We have a Contract Mobility / Mobile Device Administrator job opportunity we are looking to fill in New York City / Northern NJ area. This Mobile Device Administrator job will be responsible for performing mobile device services; set-up/activation/deployment on iOS, Android, and some Blackberry devices. <br> <br>The Mobility / Mobile Device Administrator job responsibilities include:<br>• Provides support for mobile devices, including Blackberries, iPhones, iPads, Android and Air-cards.<br>• Responsible for the procurement of mobile devices, cellular plans, features, services, device inventory and maintaining support documentation.<br>• Maintain accurate record keeping of all wireless devices and loaner device inventory. Audit device inventories to ensure carrier records are up to date. <br>• Responsible for carrier account management and service provisioning and support of Mobile Devices and assisting with billing.<br>• Assists in evaluating new products and conducts research on products, services, and standards to remain abreast of developments in the industry.<br>• Collaborate with management and department leaders to assess near- and long-term mobile device capacity needs.<br>• Supports end users across a wide range of questions, problems and requests as they relate to their mobile devices.<br>• Monitor and track incidents and trouble calls in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time. <br>• Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.<br>• Create and maintain documentation as it relates to mobile devices as well as basic network configuration, processes, and service records.<br>• Key contributor in the planning, creation and deployment of a Mobile Device Management solution for the organization.<br>• Plan, create and deploy security and device management policies.<br>• Provides day to day management of the MDM solution and maintains, supports, troubleshoots and optimizes the solution with the support of the infrastructure team while making suggestions and adjustments.<br>• Assists with problem resolution and troubleshooting for the location.<br>• This position is a member of the infrastructure team, and as such will also be responsible for general back up, project and site support related responsibilities as related to the network and systems.<br> <br><br>• Bachelor's degree in related field, or equivalent experience.<br>• Minimum of 3 - 5 years of experience supporting, implementing and configuring mobile technologies in a diverse enterprise environment.<br>• Experience with Mobile Device Management solutions is required; prior experience with AirWatch is preferred.<br>• Knowledge of Cisco CallManager & Unified Communications Manager, including applications such as Unity Connection, Unified Presence and/or Jabber is a plus. <br>• Basic knowledge and experience with Cisco routers and switches, data center infrastructure and cabling, VoIP and Wireless solutions is preferred.<br>• Project Management and System Integration skills.<br>• Leadership and customer service skills essential.<br>• Excellent oral communication and technical writing skills<br> <br>Our client is actively seeking qualified candidates to fill this Mobility / Mobile Device Administrator job. They are on a timeline and are reviewing resumes as they become available. If qualified and interested in this position, please apply today! All resumes are being reviewed upon application.<br> <br>Apply below! And, thanks for partnering up with MODIS!<br> <br></span><br></span> More...
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