Customer Experience Associate - Newark New Jersey

Company: VirtualVocations
Location: Newark, New Jersey
Posted On: 01/24/2025

A company is looking for a Customer Experience Associate to ensure customer satisfaction and retention through post-sales support.



Key Responsibilities

Process customer orders accurately and adhere to timelines
Handle after-sales inquiries and resolve order issues with a focus on customer satisfaction
Maintain accurate records of customer interactions and resolutions in the CRM system


Required Qualifications

Experience in a customer-facing role or customer service environment preferred
Familiarity with order management systems and processes is a plus
Remote-ready with necessary equipment including a desktop/laptop and stable internet connection
Proven ability to multitask and prioritize effectively in a fast-paced environment
Strong technical proficiency in customer support tools, particularly HubSpot More...

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