Service Operations Support Manager - Newark New Jersey

Company: VirtualVocations
Location: Newark, New Jersey
Posted On: 01/24/2025

A company is looking for a Service Operations Support Manager to manage operational requests and support the Service Operations Team.



Key Responsibilities

Manage outbound call campaigns and generate monthly Call Center reporting
Analyze Call Center results to identify process improvement opportunities and develop proposals
Oversee data file processing and coordinate client mailing campaigns


Required Qualifications

College education or equivalent experience preferred
5+ years of Operations or Contact Center experience
Proven experience in operations management with a focus on data processing
Ability to perform research and root cause analysis with data analysis skills
Proficient in Microsoft Word, Excel, and PowerPoint More...

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