Workforce Coordinator - Newark New Jersey

Company: VirtualVocations
Location: Newark, New Jersey
Posted On: 01/30/2025

A company is looking for a Workforce Coordinator to manage real-time monitoring and workforce management in a multi-channel contact center.



Key Responsibilities

Manage real-time contact activity and agent adherence while documenting absenteeism and strategizing to fill gaps
Collaborate with the Call Center Leadership Team on agent statistics and overall service levels
Monitor productivity levels and implement best practices to improve efficiency in the call center


Required Qualifications, Training, and Education

High school diploma required; higher education preferred
1-2 years of call center experience required
Experience in resource management within a multi-channel call center
Proficiency in Microsoft Office, particularly heavy Excel experience
Prior knowledge of Nice in Contact CX One or other scheduling software is a plus More...

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