User Care Manager - Newark New Jersey

Company: VirtualVocations
Location: Newark, New Jersey
Posted On: 02/02/2025

A company is looking for a Manager, User Care to lead a team focused on enhancing customer satisfaction and operational excellence.



Key Responsibilities

Lead and manage a team of customer service representatives to ensure effective resolution of inquiries
Handle escalated issues and provide solutions while monitoring team performance through KPIs
Collaborate with internal stakeholders to improve processes and enhance the overall customer experience


Required Qualifications

Four years of experience in customer service with two years in a management role
Proven leadership and coaching abilities focused on team development
Experience managing escalations and complex customer issues
Familiarity with tools such as Zendesk and Jira
Ability to adapt in a fast-paced, rapidly changing environment More...

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