Support Manager - New York New York

Company: VirtualVocations
Location: New York, New York
Posted On: 09/04/2024

A company is looking for a Support and Enablement Manager.



Key Responsibilities:

Manage core responsibilities of the Customer Support team, including resolution of support requests and handling high-priority issues
Define and execute a world-class customer support experience for users
Monitor support metrics, mitigate risks, and improve overall customer satisfaction


Qualifications:

4+ years of experience in SaaS customer support
Experience with complex SaaS products used by multiple personas
Project management skills and past experience managing complex projects
Must be service-oriented and enjoy working with both individuals and teams More...

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