Service Manager - New York New York

Company: The Mermaid Inn - UWS
Location: New York, New York
Posted On: 09/07/2024

The Mermaid Inn & Oyster Bar is seeking a service-minded restaurant floor manager to complete its leadership team. This position will be part of the opening of our newest location on the Upper West Side.
We are vibrant company with ownership that has a serious track record of successful growth in the NYC marketplace.This role is perfect for someone with either captain or management experience in chef-driven, accessible fine dining restaurants, who wants to "lose the suit" and work somewhere that's fun.
The ideal candidate will bring a tangible joy to work every day. We have designed this role to maximize time on the floor with our staff and guests. Administrative centricity will include ensuring the successful execution of our sequence of service, as well as overseeing parts of the front of house schedule. (7 Shifts experience a plus) Having an eagle eye for the happenings in the dining room is essential. Although we are an accessible brand that embraces a casually sophisticated vibe in our restaurants, the core of our operation is built on strong fundamentals and an unwavering commitment to giving our guests an outstanding experience. Our leadership team is made up of people who live for the joy of providing genuine and thoughtful hospitality in everything they do. Are you one of us?Requirements and responsibilities:
--- Reports to the General Manager

--- Communicates, coordinates, and cooperates with all crew members

--- Interacts with the restaurant guests, suppliers, and members of the community with an upbeat personality

--- Helps control restaurant financial objectives including labor costing forecast

--- Monitors the inventory of all restaurant operating materials, paper goods, small wares, and merchandise

--- Effectively communicate and work closely with the Chef and all back of the house crew members

--- Conducts daily briefings/pre-shift meetings to obtain optimal results

--- Builds relationships with the restaurant guests and handles guest complaints efficiently

--- Ensures that the restaurant is Department of Health compliant at all timesSkills/Qualifications

--- At least 3 years of front of house service experience as a server, bartender, captain, sommelier, or maitre'd

--- At least 1 year of restaurant management experience in NYC

--- Experience using Excel, Word, Toast, Resy, 7 Shifts, Avero, and other similar systems is a is plus. Technology is an essential part of our day to day operations.

--- NYC Food Handlers Certification is required (or necessary to obtain within your first 90 days of employment)

--- TIPS Certification is a plusThe Mermaid Group is a proud EOE.

More detail about The Mermaid Inn - UWS part of TMI Group, please visit More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.