Customer Experience Content Manager - Astoria New York

Company: VirtualVocations
Location: Astoria, New York
Posted On: 09/11/2024

A company is looking for a Customer Experience Content Manager to create and manage content for their Help Center.



Key Responsibilities

Develop, write, and manage Help Center articles in collaboration with cross-functional teams
Identify gaps in content and implement solutions to enhance user experience
Lead the design and execution of content-related projects while operating independently


Required Qualifications

5+ years of relevant experience in content creation, preferably in a technical or customer support environment
Bachelor's degree or equivalent work experience
Experience working with cross-functional teams
Systems thinker with an understanding of interconnected components More...

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