Quality Assurance Associate - Rochester New York

Company: VirtualVocations
Location: Rochester, New York
Posted On: 09/19/2024

A company is looking for a Quality Assurance Associate.



Key Responsibilities

Monitor and evaluate customer calls for quality standards adherence
Provide feedback for coaching sessions to enhance CSS skills
Collaborate with Team Leaders to address performance issues and develop improvement plans


Required Qualifications

1-3 years experience in Quality Assurance, Customer Service, or related field
Knowledge of financial compliance and credit card processes
Ability to provide constructive feedback and coaching effectively
Aptitude in multitasking and prioritizing in a fast-paced environment
Fast learner with ability to adapt to new QA processes and tools quickly More...

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