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Account Relations Representative III - Melville New York
Company: Canon U.S.A., Inc. Location: Melville, New York
Posted On: 11/08/2024
Account Relations Representative III US-NY-Melville Job ID: 32455 Type: Full-Time # of Openings: 1 Category: Administrative/Clerical CUSA Melville Headquarters About the Role Canon USA in Melville, NY is seeking an Account Relations Representative III (Representative, Acct Rels III). The individual will be responsible for overseeing and tracking the financial aspects related to promotional activities, such as discounts, advertising costs, or incentives, for a group of accounts. In this role, attention to detail, strong financial acumen, and effective cross-team communication are crucial for managing and resolving any financial discrepancies related to promotions and funding. The ability to handle complex accounts and financial reconciliations is key at this level. This position is full time and offers a hybrid work schedule requiring you to be in the office Monday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Effective January 1, 2025, we will increase our required, scheduled in-office days for hybrid employees to three days a week. Your Impact - Responsible for executing client-driven initiatives and ensuring operational excellence to maximize client satisfaction and growth within the BPG and Client Services divisions
- Position handles several aspects of dealer-account operations including, but not limited to, the areas of Marketing Program Coordination, System Support, Contract Coordination, managing sales funds, validating claims, issuing credits and Business Process Improvement and Problem Solving
- All assigned areas are performed in compliance with departmental processes and strict SOX policies
- Essential Function percentages may vary based on specific channel and area of specialization
- Represents the organization to customers by providing information, responding to inquiries or troubleshooting product problems
- Account promotion fund creation
- Vendor portal agreements
- Sales Fund Management
- Validate claims
- Agreement review
- Issue credits
- Reporting
- Coordinate with Third party vendors
- Chargeback Management
- SOP creation
- Post Audit resolution
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