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Assistant Support Technician (Crestron) - New York New York
Company: Columbia University
Location: New York, New York
Posted On: 11/15/2024
Job Type: Officer of Administration
Regular/Temporary: Regular
Hours Per Week: 35
Salary Range: $62,000 - $68,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Position Summary
Reporting to the Sr. Manager, Classroom & Academic Computing; the Assistant Support Technician is responsible for the Academic Computing support, maintenance, user training, operation, documentation and security of AV/IT systems located in campus-wide learning environments, conference rooms, & specialty rooms.
Responsibilities
- Makes key snap-decisions and judgement with respect to classroom equipment operation and programming.
- Loads AV coding & configurations to classroom equipment.
- Provides excellent customer service and maintain good relationships with clients and department/school administration.
- Supports and maintains AV/IT systems to include computer hardware, digital and analog media presentation systems, audio visual hardware and software, audio engineering and configuration of audio DSP technologies, network enabled devices, digital signage, conferencing technologies, lecture capture technologies and related equipment located in existing facilities.
- Provides technical support locally, remotely, and via the telephone.
- Provides Level 1 support for the IT Service Desk.
- Provides support for other teams as needed.
- Responds, records, and communicates pertinent technical information via the incident management system and responds to system alerts for multiple hardware/software issues.
- Maintains storage facility and upkeep of in-production and stock inventory.
- Performs regular organization and discard of all AV debris. I.E. breakdown and disposal of AV hardware boxes and containers.
- May be required to lead projects and supervise contract/student workers.
- All other duties as assigned.
Minimum Qualifications
- Bachelor's degree and/or its equivalent required.
- Minimum 0-2 years' related experience.
- Knowledge of AV/IT Systems including hardware, software and system integrations including Crestron DMPS control systems and Crestron Fusion RV.
- Basic understanding of PC, Mac, & printer hardware and software.
- Basic understanding of network protocols and configurations.
- Knowledge of server-client system hardware, software and integrations.
- Ability to move or lift items weighing up to 75 pounds.
- Completes work on time and to expected standards. Must be self-motivated and detail oriented.
- Must be willing to work flexible hours including nights and weekends.
- Ability to work with minimal supervision.
- Ability to work effectively with internal and external personnel.
- Ability to communicate technical information to non-technical users.
- Ability to work weekend and off-hour work when necessary.
Preferred Qualifications
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