Access A Ride Paratransit Dispatcher- GVCII - Bronx New York

Company: First Student
Location: Bronx, New York
Posted On: 11/15/2024

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

At First Student, our Dispatchers are a constant reflection of our companys commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.

At First Student, we are proud to offer:

$22/HR to $23/HR Starting Wage

Medical, Dental, and Vision Insurance

Paid Time Off and Vacation

401K w/ Matching after 1 Years Service
Tremendous Career Advancement Opportunities due to a strong presence across North America
Positive and rewarding work environment

Dispatcher Responsibilities:

Direct the activity of Paratransit Drivers and Ensure timely completion of the Customer Transport.

Exhibits excellent telephone etiquette and listening skills.

Resolves problems associated with Customer Transport
Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager
Serves as primary communication liaison with major contracted customer

Exhibits excellent telephone and Radio etiquette and listening skills.

Ability to communicate effectively with a variety of personalities and levels of employees.

Ability to multi-task while paying close attention to detail, work under pressure with time sensitive deadlines.
Provides solutions to drop-off and pick-up problems
Handle back-up driver duties or perform miscellaneous clerical duties as needed
Completes assignment of special projects
Assists with supervision of day-to-day operations

Excellent Team Working Skills a Must

Dispatcher Experience and Skills Required:

3-5 years experience
High school diploma or equivalent
Basic knowledge of radio dispatch equipment

Must have knowledge of the 5 boroughs of NYC.
Must be flexible with Schedule -- Able to work any shift on any day of the week.
Ability to Maintain Route Scheduling, organize route and plan ahead.
Maintain communication with drivers, Fleet maintenance, dispatchers and other departments
Excellent communication and customer service skills
Ability to deliver under time constraints and deadlines
Previous terminal operations, dispatch, or driver experience
Computer literate
Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

First Students commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.

Apply today to join our team!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
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