Complaints Supervisor - Brooklyn New York

Company: First Student
Location: Brooklyn, New York
Posted On: 11/16/2024

First for a reason:

At First Student, we are a family of 60,000 employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

About the Position
The Complaints Supervisor is responsible for managing and resolving customer complaints related to the L&M Pre-K transportation services provided by First Student. This role involves investigating complaints, ensuring prompt and professional resolution, and maintaining a high standard of customer service. The Complaints Supervisor will also work closely with the operations, management, dispatch, routing, and safety teams to address underlying issues and prevent future complaints.

Pay $21.00/hr

Experience:

- Minimum 3 years of experience in customer service or complaint resolution, ideally within a transportation, logistics, or school bus company.

- Previous experience in a supervisory role is highly desirable.

Skills:

- Excellent verbal and written communication skills, with the ability to handle sensitive and difficult conversations professionally.

- Strong problem-solving skills with a focus on finding practical, customer-focused solutions.

- Ability to remain calm and composed under pressure, particularly when dealing with frustrated or upset customers.

- Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Team Leadership:

- Proven ability to supervise, motivate, and develop a team to ensure high performance and customer satisfaction.

Conflict Resolution:

- Experience in conflict management and resolution, with a proactive approach to identifying and addressing issues before they escalate.

First for a Reason

Benefits
We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.

Professional Advancement
Start here. Go far. We believe in promoting from within which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 3 to 5 month Manager-In-Development program prepares future leaders at First Student.

Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.

Diversity & Inclusion
Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.

Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First in your community, you'll have a positive impact on others.

Apply today and get your career on the road with First Student!

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.
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