IMPLEMENTATION COORDINATOR - West Henrietta New York

Company: Paychex
Location: West Henrietta, New York
Posted On: 11/16/2024

OverviewUnder a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.ResponsibilitiesPlease note this is an onsite role supporting our Time & Attendance clients. The person who fills this position will work Monday - Friday 8:00 am - 5:00 pm local time in Rochester NY or Phoenix AZ.Provide implementation support to new clients setting up time and attendance productsConduct welcome calls & train end users how to utilize the product's features & systemsTransition the clients to the ongoing support team post implementationInteract with clients via phone, email, chat, and other avenuesDevelops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and proceduresDemonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORSDocuments all interactionsPerforms data input, maintaining strong prioritization and organizationQualificationsMust be able to work mandatory overtime during peak seasons to meet the demands of the businessCompensationIn the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.85 - $28.04 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. More...

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