Lead Customer Care Specialist - Jamaica New York

Company: VirtualVocations
Location: Jamaica, New York
Posted On: 11/20/2024

A company is looking for a Lead Customer Care Specialist to join their remote team.



Key Responsibilities

Ensure high-level support for complex customer inquiries and complaints
Perform root cause analysis to identify and resolve underlying issues
Lead continuous process improvement initiatives within Customer Care


Required Qualifications

High School Diploma/GED
7+ years of clerical or administrative experience
Proficiency in Microsoft Excel
Ability to operate office equipment (e.g., copier, fax machine)
Preferred: 9+ years of experience in the automotive industry More...

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