Sales Associate III - Niagara Falls New York

Company: Tapestry, Inc.
Location: Niagara Falls, New York
Posted On: 11/20/2024

Selling and Service

• Understands organizational objectives and makes decisions that align with the Company priorities and values
• Creates personal sales and clienteling strategies in partnership with the management team
• Meets customer needs through solution-oriented and forward thinking
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
• Demonstrates Coach's Selling and Service expectations at all times
• Influences customers' purchase decisions by balancing patience and assertiveness
• Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Flexes personal selling techniques to contribute to overall store financial results
• Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
• Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Develops product knowledge skills and remains aware of current collections
• Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Sensitive to customers' needs and tailors approach by reading cues
• Builds lasting and loyal relationships with customers
• Ensures all daily tasks are completed without negatively impacting service or Coach standardsWorkplace and Environment
  • Creates enthusiasm and positivity for a shared vision and mission
  • Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors
  • Demonstrates confidence when working with customers
  • Takes initiative; has a high-level of ownership and accountability for individual results
  • Welcomes feedback and adapts behaviors as appropriate
  • Represents Coach as a brand ambassador at all times
  • Is adaptable and flexible to change
  • Maintains a calm and professional demeanor at all times
  • Creates short and long-term strategies to achieve personal metrics and performance goals
  • Utilizes Company tools to keep self-informed
  • Handles and offers solutions to customer issues appropriately and involves a manager when necessary
  • Promotes and endorses a team selling environmentOperations
    • Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
    • Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures
    • Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals
    • Replenishes inventory on sales floor as needed
    • Processes shipments as neededAdditional Requirements
      Experience:1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.Education:High school diploma or equivalent; college degree preferred.Technical:Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)Physical:Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.Schedule:Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days(including but not limited to: the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements. More...

          

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