Member Care Advocate - Fayetteville North Carolina

Company: VirtualVocations
Location: Fayetteville, North Carolina
Posted On: 01/15/2025

A company is looking for a Member Care Advocate to assist members with healthcare-related inquiries in a remote setting.



Key Responsibilities

Assist members with benefits and healthcare-related questions and issues
Process incoming calls, voicemails, and chats, resolving benefits-related inquiries
Conduct outbound calls to schedule medical services for members and providers


Required Qualifications

High school diploma or GED required; associate degree preferred
Four years of administrative and/or customer service experience required
Experience in a call center environment preferred
Experience in the healthcare industry preferred
Professional certification applicable to the line of business preferred More...

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