Ohio Customer Care Specialist - Fayetteville North Carolina

Company: VirtualVocations
Location: Fayetteville, North Carolina
Posted On: 01/17/2025

A company is looking for a Customer Care Specialist I to assist members or providers with routine service inquiries.



Key Responsibilities

Resolve routine service inquiries related to claims processing, member benefits, and eligibility
Ensure compliance with HIPAA and State regulations while maintaining accurate documentation
Build relationships with members or providers by delivering quality customer service and mentoring new hires


Required Qualifications

High School Diploma or equivalent is required
Two years of customer service experience is preferred
Experience in a call center environment is preferred
Must reside within the state of Ohio
Ability to work independently and as part of a team More...

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