District Manager for REEDS Jewelers - Charlotte North Carolina

Company: REEDS Jewelers, Inc.
Location: Charlotte, North Carolina
Posted On: 01/29/2025

Our sales professionals have passion, integrity, and love connecting with customers. We build lifelong relationships in a productive sales environment and find success through friendly, personalized service guiding customers through in-store and online purchases.REEDS Jewelers celebrates its 79th Anniversary in 2025! We're family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at .As a District Manager, you will be responsible for inspiring the Store Leadership Teams to achieve district goals including sales volume, key performance indicators, profit objectives, and managing and controlling operating expenses. Your passion to build, develop and retain high performing talent that works together to provide excellent customer experience is essential.Essential Functions of a District Manager at REEDS Jewelers:

• Demonstrates the REEDS' Mission and Core Business Values.
• Builds relationships with customers, managers and associates to ensure that all customer resolutions result in a satisfied and loyal customer. Contacts customers with complaints within 24 hours upon receipt of complaint and resolves the issue.
• Motivates and trains Store Managers as well as Store teams within their district to achieve or exceed monthly sales and profit goals including but not limited to customer relationships and service, merchandise display, and event coordination.
• Reinforces compliance with Company policy and practices through consistently leading by example and holding employees accountable for achievement of their individual performance objectives and compliance with all policies and practices.
• Recruits, trains, coaches and develops others in order to provide growth opportunities for individuals as well as for the Company. Maintains a pipeline of both internal and external candidates.
• Interviews all management candidates for the district. Partners with Store Managers on the recruiting and selecting of store associates.
• Provides training, support and selling/customer service tools to Store Managers and empowers Store Managers and team to effectively utilize tools to maximize sales and profit goals.
• Conducts off-site training sessions for Store Managers, Assistant Managers and management trainees within the district to review, motivate and empower Store Management to achieve or exceed monthly sales and profit goals.
• Completes quarterly store visit reports for each location within the district. Completes an action plan with the Store Manager upon completion of a store visit. Counsels, documents, reviews and develops action plan for management staff not achieving Company standards in regard to sales, profitability or compliance with Company policies and practices. Reviews financial statements, employee roster, scheduling and training plans of each store location to ensure that all resources are maximized.
• Communicates daily with each store within the district to provide support and motivation to achieve or exceed monthly store sales and profit objectives. Communicates and follows up to ensure that expected results are maintained.
• Communicates daily with the Vice President of Store Operations regarding current day's activities/location as well as expected results.
• Understands the district in terms of competitors' strengths, weaknesses, merchandise, advertising and pricing.
• Promotes and attends special events for stores in the district.
• Makes decisions on discounts to ensure profitability and maintain customer relationships.
• Conducts store affairs in a legal and ethical manner, building a positive and productive work environment.Essential Requirements
  • 5-8 years of multi-unit leadership experience in a luxury goods or comparable retail environment.
  • Proven track record of increasing sales and store profitability.
  • Exceptional communication skills, both verbal and written with the ability to communicate with all levels of the organization.
  • Outstanding organizational skills with ability to meet deadlines and deliver high-level written and verbal responses. Demonstrates a high level of administrative competence. Excels in simplifying systems and reducing paperwork.
  • Proficient in Microsoft Office applications including but not limited to Word, Excel, and PowerPoint.
  • Ability to travel up to 75%.
  • Bilingual a plus!REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug-free workplace.REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
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