Customer Experience Analyst - Fayetteville North Carolina

Company: VirtualVocations
Location: Fayetteville, North Carolina
Posted On: 01/29/2025

A company is looking for a Marketplace Customer Experience Analyst to join their Marketplace Team, focusing on data analysis and enhancing customer experience.



Key Responsibilities:

Create and analyze reports on customer insights and performance metrics
Identify opportunities for improving the customer journey through data-driven analysis
Participate in team meetings to present actionable recommendations for enhancing customer experience


Required Qualifications:

Proven experience in e-commerce customer service management with a focus on analytics
Advanced proficiency in tools such as Excel and reporting platforms
Strong analytical skills with the ability to interpret complex data
Experience with customer journey mapping and improving customer lifecycle
Knowledge of key performance indicators (KPIs) for customer satisfaction More...

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