AI Systems Analyst - Fayetteville North Carolina

Company: VirtualVocations
Location: Fayetteville, North Carolina
Posted On: 01/29/2025

A company is looking for an AI Systems Analyst focused on Customer Experience Improvement.



Key Responsibilities:

Document friction points in self-service channels and identify opportunities for new features
Collaborate with designers to develop user-friendly conversational flows
Integrate workflow automation into conversational experiences for better self-service


Required Qualifications:

Proven experience in conversational flow design (e.g., Kore.ai, Google Dialogflow, Nuance Mix)
Hands-on experience with NLU models
Competency in analyzing self-service platform performance and identifying improvement areas
Background in customer service or contact center environments
Familiarity with global operations and cross-cultural, cross-time zone collaboration More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.