Global Operations Director - Fayetteville North Carolina

Company: VirtualVocations
Location: Fayetteville, North Carolina
Posted On: 01/31/2025

A company is looking for a Head of Global Operations to oversee collections and customer support functions across all markets.



Key Responsibilities

Define and implement strategic roadmaps for collections and customer support, prioritizing key initiatives based on impact
Optimize agent efficiency and enhance customer interactions through improved tools, processes, and technology
Manage team performance and development, ensuring effective communication and collaboration across functions



Required Qualifications

10+ years of experience in outbound contact centers, with 3-5 years in customer support
Strong analytical skills and strategic thinking abilities
Experience managing large, distributed teams across multiple geographies
Customer-centric mindset with strong empathy for users
Ability to thrive in a fast-paced, dynamic environment More...

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