CompTIA A+ Service Desk Analyst - Greensboro North Carolina

Company: VirtualVocations
Location: Greensboro, North Carolina
Posted On: 02/05/2025

A company is looking for a Level 1 Service Desk Analyst to provide IT support remotely.



Key Responsibilities

Provide white-glove End User Service Desk Support via phone, email, and chat
Manage incidents and requests within ticketing systems like ServiceNow, Freshservice, or Zendesk
Perform remote hardware support and resolve software-related issues


Required Qualifications

CompTIA A+ certification
Experience supporting Microsoft 365, Windows 10, and Active Directory
1+ year Mac OS experience
2-3 years of progressive experience in a Technical Support role
College or technology school degree preferred More...

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