Workforce Analyst - Greensboro North Carolina

Company: VirtualVocations
Location: Greensboro, North Carolina
Posted On: 02/06/2025

A company is looking for a Workforce Analyst who collaborates with teams to optimize resource allocation and enhance customer support experiences.



Key Responsibilities

Monitor and manage queue alerts to ensure Service Level performance targets are met
Adjust resources and skilling in response to volume spikes and collaborate with teams for resource adjustments
Develop proactive plans to address workload patterns and maintain schedules in real-time


Required Qualifications

Proficiency in Microsoft Office and basic data analysis for workforce planning
1+ year of Workforce Management experience, including time-off management and scheduling
Experience with Verint, Five9, or similar WFM/WFO tools is preferred
High school diploma or GED required
Automotive dealership experience is a plus More...

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