Dedicated Support Engineer - Raleigh North Carolina

Company: VirtualVocations
Location: Raleigh, North Carolina
Posted On: 02/07/2025

A company is looking for a Dedicated Support Engineer to provide technical support and enhance customer satisfaction.



Key Responsibilities

Manage a ticket queue to provide technical guidance and troubleshooting
Collaborate with the Technical Services team to support well-known brands and institutions
Analyze opportunities for continuous improvement in customer outcomes using KPIs and feedback


Required Qualifications

2-5 years of experience in advertising technology, marketing services, or software technology in a customer support role
Proven history of resolving customer issues quickly and effectively
Ability to prioritize work with minimal oversight
Resourcefulness and capability to work in ambiguous situations
Willingness to work a flexible schedule, including potential on-call or weekend coverage More...

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