Customer Support Specialist - Greensboro North Carolina

Company: VirtualVocations
Location: Greensboro, North Carolina
Posted On: 02/07/2025

A company is looking for a Customer Support Specialist for the 2nd Shift (Tuesday - Saturday, 4pm ET - 1am ET).



Key Responsibilities

Serve as the first point of contact for users, providing solutions and support
Assist customers in scheduling meetings and resolve issues via Live Chat, Phone, or Email
Document customer interactions and advance internal issues appropriately


Required Qualifications

1+ years of experience in software (SaaS) customer support
Technical software troubleshooting skills and experience
Experience with Live Chat or Phone customer support is a plus
Ability to thrive in a fast-paced, metrics-focused environment
Authorized to work lawfully in the United States More...

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