Office Supervisor - Sandusky Ohio

Company: JTH Tax LLC
Location: Sandusky, Ohio
Posted On: 09/18/2024

Job Title: Office Supervisor, Managed Operations Department/Business Unit: Managed Operations Reports to: District Manager, Managed Operations Status: SeasonalFLSA Status: Non-ExemptJob SummaryThe Office Supervisor oversees the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor is responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience.Responsibilities/Duties Office Operations ManagementManage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standardsMonitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficienciesOversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staffMaintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulationsCoordinate and execute marketing initiatives for the designated office. Staff Supervision and DevelopmentRecruit, train, and develop office staff, fostering a culture of customer service and continuous improvementProvide ongoing coaching, feedback, and performance management to tax preparers and support staffConduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-datePromote employee engagement, recognition, and career development opportunitiesCustomer Service ExcellenceEnsure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional mannerMonitor customer feedback and implement strategies to enhance the overall customer experienceMaintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offeringsCompliance and Quality AssuranceEnsure strict adherence to all applicable laws, regulations, and company policies within the officeConduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errorsIdentify and mitigate operational risks, implementing appropriate controls and corrective actionsMaintain accurate and compliant records, preparing reports as requiredFinancial ManagementManage office budgets, closely monitoring financial performance and implementing cost-saving measures as neededEnsure accurate and timely reporting of financial data and adherence to accounting practicesImplement strategies to drive revenue growth and profitability for the officeQualifications:Strong leadership, decision-making, and problem-solving abilitiesExcellent customer service and interpersonal skillsProficient in office management, budgeting, and financial reportingExtensive knowledge of relevant tax laws, regulations, and industry best practicesFamiliarity with tax preparation software and office productivity toolsEducation and ExperienceAssociate's degree in business administration, Accounting, or a related field; bachelor's degree preferred or the equivalent through a combination of education and related work experience.3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industryPhysical RequirementsPosition requires working at a desk for periods of time. Position may require lifting objects up to 20lbs. Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. Employee AcknowledgementThis is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to request that additional or different tasks be performed. Liberty Tax Service is an equal opportunity employer. PI274ba5812f78-25660-35430265 More...

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