Financial Center Manager Associate - Bowling Green Ohio

Location: Bowling Green, Ohio
Posted On: 11/21/2024

GENERAL FUNCTION: Selected Candidate will attend a 3-4 month on-boarding and education





program that includes rotations in Operations, Sales & Service, Small Business or Preferred and





Sales Management and a capstone project. The role will provide arobustlearning approach for





successful candidates to prepare for a Financial Center Manager role.











This program will require the ability to travel within the affiliate or Bancorp footprint for training,





required meetings and scheduling before, during and after the operating hours of a Fifth Third





Bank Financial Center.











After successful completion of the 3-4 month training program, candidates selected for the FCMA





role will have the opportunity to apply for a permanent Financial Center Manager or otherwise





appropriate position.











ESSENTIAL DUTIES & RESPONSIBILITIES:





1. Sales/Goals Function





A. Learn the sales function for the financial center and coach team members, setting the





example and tone for a strong sales environment.





B. Consistently execute, coach to and lead the defined sales and service process.





C. Partner with Retail staff to consistently meet and exceed sales goals as defined by the Retail





LOB and Affiliate Leadership, actively soliciting the various retail and Bancorp products.





D. Understand the complete consumer / commercial loan process.





E. Promote company products and services in the community by making regular outside calls, to





assist in the continuing growth of the office and company.





F. Partner with Retail staff to ensure that the call lists are actively worked, as well as any other





means for obtaining new business and retaining current business.





G. Develop and maintain close relationships with assigned business partners, such as Mortgage





Loan Officers, Business Banking Officers and Investment Representatives.





H. Upon program completion, to serve as an interim Financial Center Manager or assisting at





various area Financial Center locations until permanent placement is achieved.











2. Manager/HR Function





A. Partner with Retail staff to understand sales strategy, set priorities, direct, coach and delegate





sales responsibilities to the Personal Bankers. Consistent Execution of our Sales Management





process.





B. Understand and coach staff members on the importance of operational responsibilities / risk





activities impacting Retail.





C. Coach Retail staff to be able to interchange duties as necessary.





D. Partner with the Affiliate Leadership and Operation team to understand staffing model and





ensure appropriate staffing levels.





E. Actively participate in the selection of new employees, as well as the welcome to the





financial center and introduction to the staff.





F. Evaluate performance on a regular basis, providing constant coaching and guidance; provide





assistance to the staff in completing the promotion process.





G. Establish and facilitate regular sales and office staff meetings, and promote the participation





of the staff in the meetings.





H. Partner with Retail management to ensure that the staff receives proper training to





demonstrate abilities to sell, cross-sell and/or refer as appropriate, to reach own individual/team





sales goals.





I. Partner with Retail staff to ensure that there is constant communication to staff of the





financial center goals, and that individual sales and/or referral goals are set, and each staff





member is held accountable.





J. Take appropriate action for non-performance and reward for excellent accomplishments.





K. Be champion and supportive for the continuous education of policies and procedures to the





staff, to ensure that policy is adhered.





L. Provide service to customers and prospective customers on various banking matt More...