(4) Help Desk Technicians - Columbus Ohio

Location: Columbus, Ohio
Posted On: 11/21/2024

Role: We are in need of at least 4 Level I Help Desk Technicians for a 3-6 month opportunity located in the Easton area of Columbus OH.



Days/Hours: Monday-Friday (THERE MAYBE SOME WEEKENDS AND PEOPLE MUST BE FLEXIBLE TO WORK WEEKENDS)



2nd Shift Hours: (START AS EARLY AS 1PM or As Late As 3PM-END AS EARLY AS 9PM OR AS LATE AS 11PM)



3rd Shift Hours: (START AS EARLY AS 9PM OR AS LATE AS 11PM-END AS EARLY AS 6AM OR AS LATE AS 8AM)



We are looking for young, energetic people with a couple of years experience. We are NOT looking for people with 10 years background. We want people who have a couple of years of industry experience, have a great personality, reliable and presentable. This is all phone support. If you want a hands on role this is not the position for you. We need people with a Windows troubleshooting background and have experience with external troubleshooting



- Ensures customer satisfaction by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely, respectful, considerate and concerned manner.



- Strong interpersonal/customer relations skills



- Ability to maintain customer focus in the midst of difficult circumstances



- Excellent analytical, problem solving and trouble shooting skills



- Possess an energetic and enthusiastic approach to deliver superior customer service



- Receive incoming client calls



- Provide technical support and assistance to customers using computer hardware, standard desktop applications or client software applications



- Apply technical expertise to troubleshoot technical problems of call levels of complexity and provide resolution to reported issues



- Act as a liaison between clients or customers and other client IT organizations or external IT vendors



- Document all IT trouble tickets as they occur. Escalate to appropriate IT staff, and follow up as needed to ensure immediate resolution of critical issues.



Qualifications:



- Must pass a drug and criminal background check before starting



- Looking for 2-3 year professional experience



- Ability to troubleshoot hardware, software and network related problems



- Strong hardware and network connectivity trouble shooting skills via phone and remote access



- Solid knowledge of Microsoft XP operating system and Windows Server 2003/2008



- 2-3 years working in a performance support/call center environment



- Proficient use of Microsoft applications, most shrink wrapped software, wireless connectivity, proprietary applications



- Proficient troubleshooting skills



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Must have excellent communication and customer service skills.



Thank You,

Troy Hawkins | Smartsource Staffing

Thawkins@smartsource-inc.com More...

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