Help Desk Technician - Rocky River Ohio

Location: Rocky River, Ohio
Posted On: 11/21/2024

SmartSource is looking for a Help Desk Technician for a 4 month opportunity located on the west side of Cleveland, OH.







Job Type: Contract



Duration: 4 months



Location: Cleveland, OH 44116



Hours: Monday - Friday, 8:30AM - 5:30PM



Pay Rate: $18/hour







Role: We are in need of a Help Desk Technician for a 4 month opportunity located on the west side of Cleveland OH. The Help Desk technician will be part of a Transportation Company that has been in business for over 40 years. The ideal Help Desk Technician candidate will have had 2+ years of experience in providing support to hundreds of employees in multiple locations. This position will have future growth ahead which can be quickly obtained through certifications and hands-on exposure.







Responsibilities:



Responsible for providing technical assistance and support related to computer systems, hardware, and software to over 450 employees. Responds to supports requests, runs diagnostic programs, isolates problem, and determines and implements solutions. Specifics to include:







Assist with mobile device management and Blackberry (BES) environment; setup, configuration, and setups for mobile phones and tablets



Assist with Cisco call manager, unity, and phone setup



Assist with printer setups, MFD setups, and other network peripherals



Active Directory; new accounts, password resets, and account lockout



Microsoft Exchange; DL administration and account management



Citrix administration; Profile support; printer support; MS Office application support



Anti-virus desktop management; deploy anti-virus client, manage patching and scans for virus and malware issues



PC/Laptop/Thin Client setups & configuration



Performs other duties as requested







Qualifications:



Must be able to pass a criminal and drug test in order to qualify for the position



Bachelor’s Degree and/or equivalent IT experience



Ability to effectively listen and respond to customers and employee’s needs



Passion for diagnosing problems and seeing solutions through to implementation



Ability to work independently, as well as part of a diverse team of support and technology professionals



Exceptional interpersonal skills



Detail-oriented and exceptionally organized



Quick learner who demonstrates initiative



Attention to detail



Strong writing and communication skills



Strong computer, server, and networking skills



Proficiency in Windows operating systems



Proficiency in Microsoft Office 2010 and 2013







To be considered, please send an updated word resume to Amanda: mcampos@smartsource-inc.com. More...

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