Customer Support Representative-Field Services - Cincinnati, OH - Cincinnati Ohio

Company: Ameritas
Location: Cincinnati, Ohio
Posted On: 01/19/2025

Back Customer Support Representative-Field Services #5000 Cincinnati, Ohio, United States Apply Apply for this job now! Apply Area of Interests Customer Service Full-Time/Part Time Full-time Job Description Position Description:

The Customer Support Representative - Field Services is responsible for providing quality customer service to field offices, producer/representatives, and other partners. This position provides assistance to customers; ensures that they are satisfied with the outcome, and that all internal and external records are handled within regulatory guidelines.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

Position Location:

• This is a hybrid role working partially in-office and partially from home. This position can also be worked in office 5 days a week.
  
  What you do:
  
  
  
  • Provide excellent customer service support via telephone, email, and web.
    
  • Complex Data Entry using multiple tools and systems.
    
  • Apply research skills and critical problem solving to assist our partners.
    
  • Monitor state regulations regarding licensing for individuals and corporations.
    
  • Maintain agent, manager and agency system records as needed.
    
  • Additional duties as required.
    
    What you bring:
    
    
    
    • High school diploma or GED required.
      
    • 0-2 years of experience, minimum 1 year of experience in customer service environment highly preferred.
      
      What we offer:
      A meaningful mission. Great benefits. A vibrant culture
      Ameritas is an insurance, financial services and employee benefits provider Our purpose is fulfilling life. It means helping all kinds of people, at every age and stage, get more out of life.
      
      At Ameritas, you'll find energizing work challenges. Flexible hybrid work options. Time for family and community. But dig deeper. Benefits at Ameritas cover things you expect -- and things you don't:
      
      Ameritas Benefits
      For your money:
      
      
      
      • 401(k) Retirement Plan with company match and quarterly contribution
        
      • Tuition Reimbursement and Assistance
        
      • Incentive Program Bonuses
        
      • Competitive Pay
        
        For your time:
        
        
        
        • Flexible Hybrid work
          
        • Thrive Days - Personal time off
          
        • Paid time off (PTO)
          
          
          For your health and well-being:
          
          
          
          • Health Benefits: Medical, Dental, Vision
            
          • Health Savings Account (HSA) with employer contribution
            
          • Well-being programs with financial rewards
            
          • Employee assistance program (EAP)
            
            
            For your professional growth:
            
            
            
            • Professional development programs
              
            • Leadership development programs
              
            • Employee resource groups
              
            • StrengthsFinder Program
              
              
              For your community:
              
              
              
              • Matching donations program
                
              • Paid volunteer time- 8 hours per month
                
                
                For your family:
                
                
                
                • Generous paid maternity leave and paternity leave
                  
                • Fertility, surrogacy and adoption assistance
                  
                • Backup child, elder and pet care support
                  
                  
                  
                  
                  An Equal Opportunity Employer
                  
                  Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law. About this Position's Pay The pay range posted reflects a nationwide minimum to maximum covering all potential locations where the position may be filled. The final determination on pay for any position will be based on multiple factors including role, career level, work location, skill set, and candidate level of experience to ensure pay equity within the organization. This position will be eligible to participate in our comprehensive benefits package (see above for details). This position will be eligible to participate in our Short-Term Incentive Plan with the annual target defined by the plan. Job Details Pay Range Pay RangeThe estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.The actual pay rate will depend on the person's qualifications and experience. $15.93 - $25.49 / hour Pay Transparency Pay transparency is rooted in principles of fairness, equity, and accountability within the workplace. Sharing pay ranges for job postings is one way Ameritas shows our commitment to equitable compensation practices. More...

                      

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