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Regional Director of Operations 1379906 - Cleveland Ohio
Company: Compass Group Poland Sp. z o.o.
Location: Cleveland, Ohio
Posted On: 01/28/2025
Strategic Dining Services
The Strategic Dining difference is in the support we deliver, focusing on successful systems, techniques, and tools, improving the community's dining experiences, community cost savings, and increased resident satisfaction. We accomplish this by being a true partner to our clients and communities and focusing our efforts on meeting those unique goals.
- 75% travel
- Manage accounts in and around Cleveland Metro Area
- Track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership.
- Experience in multi-unit management in contract food services, required
- While not mandatory, culinary experience is a big plus.
- Is proficient in Compass Group systems like OMS, MUS, efinance, and myorders, ensuring seamless operations, not required but preferred.
- Excels in written and verbal communication with internal teams and external partners.
- Demonstrates exceptional leadership, training skills, and the ability to influence effectively.
- Is adept at cultivating strong relationships, influencing and inspiring teams.
- Embodies a hands-on leadership style, believing that building robust relationships leads to success.
Job Summary:
As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best-in-class dining and hospitality experiences. This role requires a strong background in food production and service management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.
Account Management & Client Relations:
- Balance company/community goals and regulatory agency requirements with individual client objectives to create a customized program that meets resident needs.
- Schedule regular on-site, hands-on visits to coach, train, and follow-up on assigned goals.
- Send a site-visit summary to the Executive Director, Chef, Dining Service Director, and applicable corporate team members.
- Conduct quarterly business reviews with clients to ensure community objectives are being met.
- Actively participate in food service-related committees within assigned communities.
- Strong problem-solving and decision-making skills, handling multiple priorities in a fast-paced multi-site environment.
- Flexibility to travel between communities within your region.
- Drive guest satisfaction by maintaining product and service quality standards.
- Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
- Understand and leverage company support teams and systems to meet region Key Performance Indicators.
- Collaborate with department heads, executive chefs, sous chefs, dining room managers, and other team members to create innovative menus and dining concepts.
Business and Financial Acumen:
- Ensure responsible financial management of assigned communities.
- Timely completion of all daily, weekly, or monthly reports as outlined by the SDS Director of Operations.
- Conduct monthly budget reviews with each location.
- Participate in the sales process by assisting with new opening services for new business accounts.
- Collaborate with marketing team to develop and implement promotional initiatives.
- Coach and support operations team to effectively manage wages and controllable expenses.
Team Building & Management:
- Provide the vision, strategy, and tools to all team members.
- Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team.
- Provide feedback to department, team or individual staff members.
- Recruit, train, mentor, and motivate a high-performing team.
- Utilize an "open door policy" to solicit employee feedback.
Preferred Qualifications:
- Bachelor's degree in business, culinary, health care or related field.
- Confirmed ability to manage a team of six or more manager-level team members.
- Experience in multi-unit management with a focus on Dining Services.
- Strong track record of driving customer satisfaction.
- Proven ability to work effectively in an unstructured; fast-paced and P&L environment.
- Shown ability to mentor and develop team members.
- Strong Culinary skills and the ability to coach and teach.
- Excellent written and verbal communication skills.
- Proficient in Excel and online communication tools.
Apply to Strategic Dining today!
Strategic Dining is an equal opportunity employer.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Applications are accepted on an ongoing basis.
Associates at Strategic Dining are offered many fantastic benefits.
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