Senior Helpdesk Technician - Columbus Ohio

Company: VirtualVocations
Location: Columbus, Ohio
Posted On: 01/29/2025

A company is looking for a Senior Helpdesk Technician.



Key Responsibilities

Provide Level 2 and Level 3 technical support for end-users across the organization
Manage and maintain Microsoft Active Directory, Office 365, Azure AD, and other Microsoft tools
Assist with the administration of cloud platforms, including Microsoft Azure and AWS services


Required Qualifications

Strong experience with Microsoft technologies: Active Directory, Office 365, Azure AD, Intune, and Windows Server
Experience supporting cloud environments, including Microsoft Azure and AWS
Expertise in user support across a hybrid environment (on-site and remote)
Familiarity with IT service management tools such as FreshService or Jira Service Management
Bachelor's degree in computer science, Computer Engineering, or a related field, or equivalent work experience More...

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