Contact Center Business Analyst - Columbus Ohio

Company: VirtualVocations
Location: Columbus, Ohio
Posted On: 01/30/2025

A company is looking for an Advisor Business Analyst - Contact Center.



Key Responsibilities

Coordinate workstreams and teams on IT projects to align solutions with client business priorities
Act as a Contact Center SME and liaison for clients and internal teams to translate requirements into actionable results
Delegate tasks and coach project team members to enhance complex business processes


Required Qualifications and Education

Nine or more years of experience as a business analyst, with three or more years in Health and Human Services preferred
Three or more years of experience with Contact Center software/solutions, preferably AWS Connect
Knowledge of advanced Microsoft Excel features and relational database software
Experience in business process re-engineering
Strong leadership skills to motivate and coach team members More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.