Senior Product Support Analyst - Columbus Ohio

Company: VirtualVocations
Location: Columbus, Ohio
Posted On: 02/04/2025

A company is looking for a Senior Product Support Analyst to work with global clients in resolving software issues.



Key Responsibilities

Manage a high volume of tasks in a fast-paced environment, including client escalations and virtual meetings
Develop expertise in the application's functional areas and assist in creating/updating Knowledge Base content
Participate in testing and verification of fixes/new features and provide support for product enhancements


Required Qualifications

Experience with Windows OS, Excel, Word, PowerPoint, and Microsoft Teams
Experience working with Infor FSM Financials Software
Experience in resolving issues for global clients
SQL query writing experience is preferred
Experience in a business setting such as healthcare or public sector is preferred More...

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