ITSM Process Improvement Analyst - Columbus Ohio

Company: VirtualVocations
Location: Columbus, Ohio
Posted On: 02/05/2025

A company is looking for an ITSM Process Improvement Analyst to enhance IT Service Management practices and user experiences.



Key Responsibilities

Develop and own the Continual Service Improvement (CSI) process and procedures
Facilitate discussions to improve employee experiences using IT Service Management tools
Collaborate with process owners to advocate for continual improvement in ITSM processes



Required Qualifications

5+ years of ITSM practice experience
Strong background in cloud and ITSM software for enterprise
Ability to build trust and work collaboratively with leadership and stakeholders
High level of initiative, self-motivation, and resourcefulness
ITIL v3 fundamentals certification or higher More...

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