Contact Center Business Analyst - Columbus Ohio

Company: VirtualVocations
Location: Columbus, Ohio
Posted On: 02/07/2025

A company is looking for a Contact Center Business Analyst to analyze data and improve call center performance and member experience.



Key Responsibilities

Interpret engagement data and analyze trends to identify inefficiencies in the contact center
Develop journey maps and create dashboards to track member progression and evaluate initiatives
Collaborate with teams to identify process improvements and enhance call center efficiency


Required Qualifications

Bachelor's degree in Business Analytics, Data Science, or a related field
3+ years of experience in data analysis or business analysis
Strong proficiency in data visualization tools (e.g., Tableau, Power BI) and Microsoft PowerPoint
Experience with call center operations and member experience programs is a plus
Authorized to work in the United States without the need for sponsorship More...

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