Support Services Specialist - Toledo Ohio

Company: VirtualVocations
Location: Toledo, Ohio
Posted On: 02/07/2025

A company is looking for a Support Services Specialist to enhance customer experience and resolve issues.



Key Responsibilities:

Support customers by handling calls and email requests, resolving software and billing issues
Provide ad-hoc system and process training for customers
Express empathy and work to resolve customer issues quickly to reduce cancellations


Required Qualifications:

High School Diploma or equivalent
2 years or more of experience in a customer-facing role, preferably in a SaaS environment
Technical software support experience
Must be a friendly, professional team player
Ability to multitask and thrive in a fast-paced environment More...

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