Customer Care Account Manager - Tulsa Oklahoma

Company: VirtualVocations
Location: Tulsa, Oklahoma
Posted On: 01/28/2025

A company is looking for an Account Manager responsible for customer satisfaction and retention.



Key Responsibilities

Address escalated customer problems quickly and accurately
Ensure follow-up communication to confirm resolution of customer issues
Meet/exceed key performance indicators related to customer satisfaction and retention


Required Qualifications

Experience handling customer issues with excellent de-escalation skills
Ability to collaborate and influence cross-functionally
Experience with key performance indicators (KPIs)
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Flexibility to adapt to changing customer needs and work environments More...

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