Product Support Consultant - Tulsa Oklahoma

Company: VirtualVocations
Location: Tulsa, Oklahoma
Posted On: 01/28/2025

A company is looking for a Product Support Consultant to assist customers in utilizing the Pulse software platform.



Key Responsibilities

Review and analyze assistance requests through the JIRA Pulse Portal and escalate unresolved issues
Monitor production and automation dashboards to identify and report potential system issues
Perform basic validation of customer-reported issues and communicate findings to appropriate teams


Required Qualifications

Minimum of 3 years experience utilizing the Pulse coding platform
Experience working remotely
Strong computer skills, including proficiency in Microsoft Office suite
Basic knowledge of Medical Coding
Experience in Agile frameworks and regression testing is desired More...

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