Contact Center Team Lead - Tulsa Oklahoma

Company: VirtualVocations
Location: Tulsa, Oklahoma
Posted On: 02/06/2025

A company is looking for a Contact Center Team Lead to inspire and guide customer service representatives while ensuring operational excellence.



Key Responsibilities

Lead and mentor a team of customer service representatives and specialists to deliver high-quality customer service
Monitor team performance against service level agreements and implement improvements as needed
Serve as the escalation point for complex inquiries and ensure compliance with company policies and regulatory requirements


Required Qualifications

High School Diploma or Equivalent Required; Bachelor's Degree Preferred
5+ years of experience in a contact center environment within the insurance or financial services industry
2+ years of experience in a supervisory or leadership role
Strong understanding of life insurance products and transaction processing
Proficiency in contact center technologies and workflow tools More...

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