Director of Customer Experience Strategy - Eugene Oregon

Company: VirtualVocations
Location: Eugene, Oregon
Posted On: 11/20/2024

A company is looking for a Director of CX Strategy to enhance customer experiences through human-centered design and strategic consulting.



Key Responsibilities

Oversee research initiatives and lead ideation workshops to enhance customer experiences
Develop and refine customer journey maps and personas, ensuring they reflect customer insights
Guide the implementation of CX initiatives and establish metrics to track effectiveness


Required Qualifications

8+ years of experience in a consulting firm and/or digital agency
Expertise in various CX research methods, including qualitative and quantitative approaches
Deep understanding of customer journey mapping and persona development
Experience with service design principles and methodologies
Familiarity with tools for product/service definition and behavioral models More...

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