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Chief Operations Officer - Eugene Oregon
Company: LTD Lane Transit District
Location: Eugene, Oregon
Posted On: 11/21/2024
GENERAL SUMMARY
Responsible for overseeing all Operations units, including the Transit Operations, Fleet Management, Facilities Management, The Customer Service Center, and Specialized Services. The COO is responsible for ensuring that safety, compliance and organizational goals are recognized and maintained to provide effective and efficient transit services. Provides leadership and direction to the Operations Division.
ESSENTIAL DUTIES & RESPONSIBILITIES
Performs core responsibilities of the role.
Oversees delivery of transit services including Operations Division staff in support of agency requirements and goals regarding service reliability, cost efficiency, safety, continuous improvement, and customer satisfaction.
Oversees delivery of transit services to ensure an exceptional customer experience, compliance with laws, and effectiveness of service delivery methods that will ensure the LTD system provides community value.
Oversees Operations budget development, manages fiscal performance, and participates in capital strategic planning to ensure sustained high standards of performance.
Works collaboratively with the union to resolve issues at the earliest possible stage. Negotiates labor contracts and agreements as necessary.
Oversees Operations response to grievances, complaints, lawsuits, and arbitrations as required. Represents the department at hearings and arbitrations as requested.
Makes recommendations and presentations to Executive Management staff and Board of Directors.
Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, coaching, and conducting performance evaluations.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Work requires managing and monitoring work performance of an organizational unit (i.e. Transportation) or key work area including evaluating program/work objectives and effectiveness, establishing broad organizational goals and realigning work and staffing assignments for the department.
FISCAL RESPONSIBILITY
Position has assigned division and/or LTD-wide fiscal responsibility. Assures that appropriate linkages exist between division and agency-wide budget, funding limitations and services levels, to meet specific division and LTD goals. Monitors progress toward fiscal objectives and adjusts plans as necessary to reach them. May prepare financial statements and budget reports.
MINIMUM QUALIFICATIONS
Required Education and Experience
- Bachelor's degree from an accredited college or university in Business, Transportation, or a related field
- At least seven (7) to nine (9) years of related work experience in a transportation environment with increasing levels of responsibility
- An equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities may be considered.
Required Licenses or Certifications
- Valid Driver's License
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Multiple transportation modes including transit and paratransit operations, integrated services, and major functions
- Contract management and quality control oversight
- Fiscal management and financial planning, budgets, and staff needs
- CBA, FTA regulations, NTD reporting and organizational policies and procedures
- LTD's labor agreements
- Principles and practices of employee supervision
- Principles and practices of budget administration
- English grammar, spelling, and punctuation
- Principles and practices of basic bookkeeping
- Modern office procedures, methods and computer equipment
Skill in:
- Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
- Business operations
- Leadership and management
- Performing a variety of duties, often changing from one task to another of a different nature
- Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
- Critical and strategic thinking
- Project management
- Verbal and written communication
- Writing and delivering oral presentations
- Attention to detail
- Critical thinking
- Negotiation and analysis
Ability to:
- Meet schedules and deadlines of the work
- Maintain the confidentiality of information and professional boundaries
- Interact directly and independently with LTD's senior management as well as senior management of external organizations and government officials
- Develop long and short-range strategies to measure results and achieve organizational and division goals
- Develop, establish, and implement policies and procedures
- Understand, interpret, and apply related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements
- Disseminate information, evaluate facts, determine alternative solutions to problems, and reach sound management and business decisions
- Analyze situations, identify problems, implement solutions, and evaluate outcomes
- Communicate effectively, both orally and in writing
- Prepare reports and correspondence
- Be responsive to community issues and concerns and external representatives
POSITION TYPE AND EXPECTED HOURS OF WORK
- Will work in a normal office environment and/or in the field as needed. Will sometimes be required to work and/or attend meetings or events in public and at all LTD locations.
- Monday through Friday 8am until 5pm
- Occasional abnormal hours are expected and required for specific events and to reach all employees.
TRAVEL
- Travel within the metropolitan area is required.
- Occasional travel outside of the region may be required.
WORKING CONDITIONS & PHYSICAL DEMANDS
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