IT Enterprise Technician I - Portland, OR - #113140 - Portland Oregon

Company: PacifiCorp
Location: Portland, Oregon
Posted On: 01/26/2025

IT Enterprise Technician I - Portland, OR - #113140
Date: Jan 23, 2025
Location: PORTLAND, OR, US, 97232
Company: PacifiCorp
JOIN OUR TEAM!PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.General PurposeWorking under direct supervision and using detailed instruction, provides technical expertise and guidance in supporting end-user problems with desktops, laptops, servers, peripherals, telecommunications, the mainframe, applications and hardware.Responsibilities

• Assist in response to end-users' inquiries regarding technology issues. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues.
• Use incident management database and technology resource center systems.
• Support most end point devices of Berkshire Hathaway Energy network.
• Recommend systems modifications/configurations to reduce user problems.
• Perform system administration, including managing the life cycle of network accounts, permissions, access control lists, folders, etc., for requests, first day services, intra-day transfers, and last day ensuring account security procedures are implemented and enforced, including code/standards of conduct.
• Support and administer audio, video and web conferencing.
• Provide IT-related employee communications to the company or affiliates.
• Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company.
• Recommend systems modifications to reduce user problems.
• Consult with other information technology personnel to coordinate activities related to testing and implementing new technology.
• Be a key participant in user testing, implementing, document creation and communication for information technology department and the end-user.
• Maintain the information technology outage request database.
• Create and present various reports to management regarding department metrics, benchmarking information, audit and compliance or ad hoc reports as requested.
• Provide after-hours support and perform any additional responsibilities as requested or assigned.
• Perform any additional responsibilities as requested or assigned.RequirementsRequired Skills:IT Enterprise Technician I must demonstrate they are developing the skills listed below. Developing means that candidates will have some related or transferrable experience or demonstration of skill and can provide basic examples and explanations.
  • Adaptability / Flexibility: Able to perform a wide range of tasks, responding to changes in direction and priorities and able to accept new challenges, responsibilities and assignments.
  • Attention to Detail: Able to monitor adherence to standards and actively check for accuracy of data received or generated before passing it on.
  • Customer Focus: Acts with customers in mind to achieve balanced outcomes. Communicates transparently with internal and external customers, co-workers and stakeholders to identify and meet expectations while gaining their trust and respect.
  • Problem Solving/Decision Making: Taking a well-ordered approach to solving problems and acting confidently despite obstacles or resistance.
  • Analytical Skills: The ability to recognize patterns in data, information or events, drawing logical conclusions and making recommendations.
  • Communication: Listens effectively, transmitting information accurately and understandably, and actively seeks feedback. Requirements:
    • High school diploma or GED and a minimum of one year direct related technical experience is required.
    • Minimum of two years of experience in IT or a related field, or two years of post-secondary education in computer science or information technology, or a combination of experience and post-secondary education that totals two years.
    • Microsoft certified systems administrator preferred.
    • Availability for on-call responsibilities on a rotating basis. Additional InformationReq Id: 113140
      Company Code: PacifiCorp
      Primary Location: PORTLAND
      Department: PacifiCorp Corporate
      Schedule: FT
      Personnel Subarea: Non Exempt
      Hiring Range: $54,200 - $63,800 Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US Employees must be able to perform the essential functions of the position with or without an accommodation.At PacifiCorp, we celebrate diversity, equity and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.
      
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