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RN Call Center Triage Nurse - Albany Oregon
Company: Optum
Location: Albany, Oregon
Posted On: 01/28/2025
Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon's mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together.
The RN Telephone Triage performs nursing functions according to the nursing process and as defined by the Oregon State Board of Nursing.
Primary Responsibilities:
Participates and maintains a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. -To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
Must be available to provide nursing care according to the sequential steps of the nursing process: assessment, planning, intervention, implementation and evaluation
Primarily responsible for handling incoming clinically related calls to the assigned department to ensure that patient needs are met. -This may require protocol-driven responses -
Ensures smooth and efficient telephone communication by using proper telephone etiquette. -Handles telephone calls appropriately, in a timely manner and offer assistance and reassurance to the caller. -Advice given is done so under the direction and guidelines of the attending provider or per department protocol
Demonstrates effective time management and organizational skills. -Demonstrates accuracy, thoroughness and follow-through. -Accurately and legibly documents concise, pertinent information (i.e. telephone message, EHR, etc.). -Ensures patient care paperwork is processed and forwarded in a timely manner - Balances the speed and quantity of work with quality; multi-task comfortably
Works cooperatively with team members in order to accomplish work effectively and efficiently; helps create and maintain good working relationships; provides assistance and back-up with direct patient care as needed. -Demonstrates effective conflict management skills
Improves the quality of care through continuing education and self-evaluation of the effectiveness of care. -This includes attendance/participation in most in-services/department meetings and remaining current on clinic/department policies and procedures
Takes initiative to enhance practice management. -Works with providers and clinical staff to improve the functioning and efficiency of the individual practice and/or hallway. -Fosters innovation and change by demonstrating open-mindedness, being supportive of change and assisting with implementation and adapting in the changing needs of the department/clinic
Participates in the orientation and training of new employees
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. -Required Qualifications: -
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