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Automotive Area Operations Manager - Portland Oregon
Company: Dent Wizard International
Location: Portland, Oregon
Posted On: 02/04/2025
For a quick application text APPLY1 to 82174About Dent WizardDent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.As an Area Operations Manager your essential job functions include:Leadership (35%) Create a positive and productive working environment consistent with Dent Wizard's core values Lead, coach and develop team to drive productivity and retention - complete ride-alongs as necessary Address day-to-day operational issues and ensure maintenance of customer sites for EHS and cleanliness Deliver Dealer/Rental operating performance for assigned customers in terms of Revenue, EBITDA, LSR, Employee Engagement and Retention Ensure delivery of five-star service by developing schedules, assigning and monitoring work, implementing productivity and quality standards, resolving operations problems, and implementing new procedures. Partner with enabling functions to drive operational efficiencies, understand and implement standard operating procedures, and effective cost reductions without sacrificing five-star service expectations. Identify opportunities to streamline and simplify processes, as well as optimize day-to-day operations Provide timely feedback to manager regarding competitive pressures, customer feedback and the engagement of staff Participate in field town hall communicationsCustomer Engagement (35%) Ensure fulfillment of service meets customer expectations Develop strong customer relationships, deliver five-star customer service and participate in Quarterly Business Reviews (QBR) Partner with Sales to ensure Team Sell approach and expand services Maintain knowledge of customer pricing and service expectations. Expediently address customer, operational, and performance concerns. Identify and implement value-added customer solutionsStaffing (20%) Drive talent selection and hiring for area roles needed On-board new employees, setting them up for success by educating them on role, expectations, processes, and policies. Drive a culture of coaching through on-the-job engagement and formalized training to support technician development, engagement, and retentionAdministration (10%) Troubleshoot most critical operational and personnel issues Ensure sites meet compliance standards (environmental, safety, and health) Support and adhere to DW's policies and procedures on ethics standards and commitmentsCompetencies Required Lead and coach technicians Results Orientation Systems Thinking / Process Improvement Agility Initiative Influence Customer Focus Apply KnowledgePosition Requirements Minimum of 2 years leadership experience required. 3 years proven operations experience in a similar type of environment. Auto and reconditioning industry experience preferred.Physical Job Requirements Continuous viewing from and inputting data to a computer screen. Travel as necessary (up to 20%).Drug Policy All applicants being considered for employment must pass a pre-employment drug screening and background check.The compensation offered for this position will depend on qualifications, experience, and geographic location.The starting compensation is expected to be: $80,000.00 - $100,000.00We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).For more information on our benefit offerings, please visit our Dealer Tire Family of Companies .EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.
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