Parts Advisor - Mountain Top Pennsylvania

Company: Orion Talent
Location: Mountain Top, Pennsylvania
Posted On: 05/19/2024

Position Details:
--- Title: Parts Advisor
--- Location: Mountain Top, PA (near Scranton / Wilkes-Barre)
--- Travel/Schedule: You generally will work standard day-shift hours Mon-Fri, though plenty of optional overtime is available.
o In-office training period followed by a transition to a hybrid role (3 days in/2 days out). Must be a commutable distance from the location.
--- Compensation: Starting base rate -$20.00/hr (some leeway for industry experience)
o Bonuses/Additional Compensation: salary increases every six months (typically around $1.00/hr - $1.50/hr) for first three years; annual incentive bonus (-7% - 10%)
--- Benefits: Company offers an industry-standard, comprehensive benefits package that includes Medical / Dental Insurance; Life / AD&D Insurance; Flexible Spending Accounts; Short- and Long-Term Disability; Vacation/Vacation Purchase; 11 annual holidays; Tuition Assistance; 401K with employer match; etc
Position Description: The primary focus of this role is to provide superlative service and support to customers and to improve customer relationships and satisfaction through the processing of parts and repair orders and pricing for all products. Some specific responsibilities include:
--- Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request.
--- Communicate with customers verbally and in writing.
--- Provide order status, tracking information and ship date information to customers and others.
--- Release existing quotes for fabrication.
--- Perform other duties as assigned.
--- Responds to customer request regarding parts, quotes, and rders including status on all products provided by CornellCookson.
--- Assist in other areas as necessary and work cooperatively with others to help achieve departmental and organizational goals
In order to be successful in this role you MUST have exceptional customer service skills and a positive attitude, coupled with tremendous organizational and multi-tasking skills. Familiarity and competence with computer programs such as MS Office (Excel, Word, etc) is critical. More...

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